Data Enrichment & Surveys

Checking that customer information is up to date is an ongoing challenge for all businesses. We update all customer data required by our clients, telephonically and electronically. Enriched data is always extremely valuable data to businesses that want to turn leads into sales or customers.

We are POPI compliant when dealing with your information or conducting campaigns and can help you improve the service you are currently providing to your clients – making sure you know their preferred channel of communication.

1. UP TO DATE FEEDBACK

Gather current customer feedback on various aspects of your business as it is always useful to acquire insight into how your customers are currently reacting to all aspects of your business.

2. BENCHMARK RESULTS

You can administer the same survey every so often to customers to gain continued insight into your customers. Surveys can have the same questions, which will allow you to compare data across previous years to determine if any changes need to be made.

3. SHOW THAT YOU CARE

Customers like to be asked for their feedback as it gives the customer the perception that your organisation values them; is committed to keeping them as a long-time customer; and bases business decisions on their feedback.