INBOUND & OUTBOUND CAMPAIGNS
We are able to undertake any type of inbound and outbound campaign across all sectors – complete with all related administration services.
We deliver results at a fraction of the cost of running such campaigns inhouse.
We take care of unforeseen overhead costs, staff management issues and operational frustrations so that you can focus on what really matters.
A LEADER IN THE MARKET
Due to our expertise within the communications field we are able to assist in customer retention and grow your customer base. Giving you peace of mind.
RIGOROUS QUALITY ASSURANCE PROCESS
Quality assurance processes allow us to execute successful and compliant campaigns, while advanced systems and technology ensure a high level of data security.
The clarity of telephonic conversations is assured, with all calls voice recorded and quality assessed.
COMMUNICATING WITH YOU IN MIND
We offer a high level of client service and human resource expertise which complements our enthusiasm for people and technology.
We view our unique approach to implementing campaigns as a ‘boutique’ service. We provide a professional service, which is tailored to the client’s needs.
Mbono Communications is a 100% female black-owned
South African company with its base in the Eastern Cape.
MBONO COMMUNICATION SERVICES
HELP DESK SERVICES
These provide your customers with information and support related to your products and services. It can be done via toll-free numbers, websites, instant messaging or email.
We will verify and check qualifications, criminal records, credit records, identity, drivers licences, employment references, and do background checks.
CUSTOMER ADMINISTRATION SERVICES
Checking that customer information is up to date is an ongoing challenge for all businesses. We update all customer data required by our clients, telephonically and electronically. We provide our clients’ customers with telephonic reminders to renew subscriptions, medical prescriptions and cell phone or other contracts.
CUSTOMER SATISFACTION SURVEYS
Businesses can only improve their products or services if they know what their customers want or need. With customer satisfaction surveys, you can make sure that your call centres are providing the level of service you expect from them.
CROSS SELLING AND PRODUCT UPGRADES
As a boutique contact centre, we cross sell products to existing clients and convince clients to upgrade to more comprehensive products or cover.
EMPLOYEE FEEDBACK SURVEYS
Organisations are often compelled to conduct employee morale assessments, and to check employee identification and levels of engagement with corporate ethics and values. We conduct these feedback surveys in a professional and confidential style.
I would like to become a catalyst for change through my company’s service offerings and staffing requirements. As a graduate myself, I am aware of the plight that many of our young people feel when faced with the task of seeking employment and therefore I would like to contribute to the solution.
Mbono Communications is a Boutique Call Centre in Port Elizabeth, South Africa that specializes in Inbound and Outbound Campaigns and offers Reference Checking Services.
Our services are designed to enable companies to effectively manage their time while increasing their profit margins. This is accomplished by relieving you of the burden of doing tasks that prevent you from focusing on the strategic elements of your business. With our exceptional staff we would like to assist you in creating stronger relations with your clients.
At Mbono Communications, we keep training our employees to make sure their skills remain competitive. We do this to ensure that they maintain a strong work ethic, and to allow them to grow personally and professionally. We continuously motivate our staff, so they enjoy working in our company and with our clients as well. We have a tailormade approach for every client because we understand that every business is different.
Communications Channel Solutions Include:
Call – Web Chat – WiFi – Social Media – SMS – Mobile – Email
REFERENCE CHECKING SERVICES
- Qualification Checks
- National Qualifications Register
- Fit and Proper Compliance (FAIS)
- Academic Transcripts
- Institution Accreditation
- Fraud Prevention Services
- Workplace References
- Employee Risk Management
- Criminal Record Checks via AFISwitch
- SAPS 91A Fingerprints
- AFIS Fingerprint Zone
- AFIS Training and Support
- Sub-Saharan Africa
- Comprehensive Credit Verification
- ID and Passport Verification
- Work Permits / Permanent Residence
- Drivers Licence and Driving Code Verification
Reference Checks are:
Reliable – Fast – Factual