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INBOUND & OUTBOUND CAMPAIGNS

We are able to undertake any type of inbound and outbound campaign across all sectors – complete with all related administration services.

Employee Feedback Surveys Port Elizabeth

EXCEPTIONAL RESULTS

We deliver results at a fraction of the cost of running such campaigns inhouse.
We take care of unforeseen overhead costs, staff management issues and operational frustrations so that you can focus on what really matters.

Employee Feedback Surveys Port Elizabeth

A LEADER IN THE MARKET

Due to our expertise within the communications field we are able to assist in customer retention and grow your customer base. Giving you peace of mind.

Employee Feedback Surveys Port Elizabeth

RIGOROUS QUALITY ASSURANCE PROCESS

Quality assurance processes allow us to execute successful and compliant campaigns, while advanced systems and technology ensure a high level of data security.
The clarity of telephonic conversations is assured, with all calls voice recorded and quality assessed.

Employee Feedback Surveys Port Elizabeth

COMMUNICATING WITH YOU IN MIND

We offer a high level of client service and human resource expertise which complements our enthusiasm for people and technology.
We view our unique approach to implementing campaigns as a ‘boutique’ service. We provide a professional service, which is tailored to the client’s needs.

Mbono Communications is a 100% female black-owned
South African company with its base in the Eastern Cape.

MBONO COMMUNICATION SERVICES

HELP DESK SERVICES

These provide your customers with information and support related to your products and services. It can be done via toll-free numbers, websites, instant messaging or email.

REFERENCE CHECKS

We will verify and check qualifications, criminal records, credit records, identity, drivers licences, employment references, and do background checks.

CUSTOMER ADMINISTRATION SERVICES

Checking that customer information is up to date is an ongoing challenge for all businesses. We update all customer data required by our clients, telephonically and electronically. We provide our clients’ customers with telephonic reminders to renew subscriptions, medical prescriptions and cell phone or other contracts.

CUSTOMER SATISFACTION SURVEYS

Businesses can only improve their products or services if they know what their customers want or need. With customer satisfaction surveys, you can make sure that your call centres are providing the level of service you expect from them.

CROSS SELLING AND PRODUCT UPGRADES

As a boutique contact centre, we cross sell products to existing clients and convince clients to upgrade to more comprehensive products or cover.

EMPLOYEE FEEDBACK SURVEYS

Organisations are often compelled to conduct employee morale assessments, and to check employee identification and levels of engagement with corporate ethics and values. We conduct these feedback surveys in a professional and confidential style.

NALINDA AJANAKU

I would like to become a catalyst for change through my company’s service offerings and staffing requirements. As a graduate myself, I am aware of the plight that many of our young people feel when faced with the task of seeking employment and therefore I would like to contribute to the solution.

ABOUT US

Mbono Communications is a Boutique Call Centre in Port Elizabeth, South Africa that specializes in Inbound and Outbound Campaigns and offers Reference Checking Services.

Our services are designed to enable companies to effectively manage their time while increasing their profit margins. This is accomplished by relieving you of the burden of doing tasks that prevent you from focusing on the strategic elements of your business. With our exceptional staff we would like to assist you in creating stronger relations with your clients.

At Mbono Communications, we keep training our employees to make sure their skills remain competitive. We do this to ensure that they maintain a strong work ethic, and to allow them to grow personally and professionally. We continuously motivate our staff, so they enjoy working in our company and with our clients as well.  We have a tailormade approach for every client because we understand that every business is different.

Communications Channel Solutions Include:
Call – Web Chat – WiFi – Social Media – SMS – Mobile – Email

REFERENCE CHECKING SERVICES

Education Verification:

  • Qualification Checks
  • National Qualifications Register
  • Fit and Proper Compliance (FAIS)
  • Academic Transcripts
  • Institution Accreditation

Risk Management:

  • Fraud Prevention Services
  • Workplace References
  • Employee Risk Management

Criminal Records:

  • Criminal Record Checks via AFISwitch
  • SAPS 91A Fingerprints
  • AFIS Fingerprint Zone
  • AFIS Training and Support

Global Verifications:

  • Sub-Saharan Africa
  • International

Credit Checks:

  • Comprehensive Credit Verification

Identity Verification:

  • ID and Passport Verification
  • Work Permits / Permanent Residence

Drivers License:

  • Drivers Licence and Driving Code Verification

Reference Checks are:
Reliable – Fast – Factual

Customer Administration Services Port Elizabeth

CONTACT US

Contact Form

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Find Us

Address: Ground Floor, Harbour View Building Oakworth Road, Humerail, Port Elizabeth, 6000